TeamLogic IT Helps Franchise Owners Excel in HR-Related Areas
Staffing issues can sink a small business, so being able to find and keep the best talent is essential — TeamLogic IT doesn’t leave that to chance
Keeping customers’ data safe, secure and accessible is what TeamLogic IT franchise techs excel at all day, every day. To guarantee that outcome, hiring the best techs, not to mention sales professionals and office staff, is key. And it’s not easy.
“We have owners who come from all kinds of backgrounds, and they can dig into sales, operations and the tech side right away,” says Chuck Lennon, President. “What they don’t usually have is a lot of human resources experience, because that’s a specialized field. So, we’re always working to help them make the best hires, and then keep those talented people on board as their businesses grow and evolve.”
Onboarding, training are vital early steps
Every franchise owner soon will have access to an HR-related information network that’s being developed as part of TeamLogic IT’s robust training and support platform. A big component of that will be solutions for finding qualified candidates to proper onboarding techniques and tasks.
“Evaluating candidates, hiring them and then giving them what they need through good onboarding and training in those critical early days and weeks is huge,” Chuck says. “We want to make sure that every TeamLogic IT franchise owner has the tools at his or her disposal to properly evaluate the candidates they receive, and that will include helping them identify proper sources for talent pools. You wouldn’t look for an IT tech in the same area as a salesperson, for example.”
Coaching, mentoring keep staff engaged
In addition, TeamLogic IT is expanding its capabilities around coaching and mentoring, so that great employees will continue to feel empowered. That will help with retention, another thorn in the side of many small businesses.
“Nobody wants to take the time to hire and train a great employee, and then watch him or her get poached by another company, or leave because they don’t feel supported,” Chuck explains. “We have always had a very strong focus on training, coaching. and mentoring for our franchise owners, but now we are expanding on that so they have the tools to keep their staff members energized and engaged. That’s good for the customers, who develop relationships with salespeople and techs, and good for the business, because it cuts back on the time needed to hire and train new people.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind around their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to healthcare, legal and accounting. Along the way, TeamLogic IT has grown to more than 100 locations around North America, and continues to expand in both new and existing markets.