TeamLogic IT Service Practices Kit Enhances and Improves Client Security
Keeping IT systems safe and secure is a core business function, which is why TeamLogic IT provides all the tools and techniques needed
There are a lot of things that can keep a small business owner up at night, and experiencing an IT breach or failure is certainly one of them. If that entrepreneur is working with a TeamLogic IT franchise for managed IT services and security support, however, sleep will come much easier.
“We have produced a service practices platform around security that includes a materials kit for both clients and franchise owners,” says Frank Picarello, TeamLogic IT Chief Operating Officer. “It’s an entire initiative around the security area. We have had great success in creating service practices toolkits in the areas of cloud computing, mobility and of course managed IT services, so now we are bringing it to security.”
Flexible, expandable solutions
The service practices materials offer readily installable solutions ranging from basic firewalls and data encryption to any other IT-related security needs, Frank explains, so it can be deployed with a wide range of current and potential clients. It also has all the back-office needs for the TeamLogic IT franchise team, so it strongly backs support as well.
“People want to know that their data is locked down and secure, and these products do that,” he says. “We have always offered tactical products and services, but by offering a service practice around security we are repositioning the whole category of security when it comes to what a TeamLogic IT franchise owner and his or her team can offer.”
The comprehensive service practices toolkit offers methodologies, tools, procedures and go-to-market content, for example, but also has sales support tools, tech support information and access to training.
Three-level service and support
The goal of the security service practices collection is to create pathways to three different levels of support: One for a new client that needs the basics of IT and data security installed and monitored; and then second and third more advanced tiers of services for operations with specific data-security needs, such as HIPAA requirements for a doctor’s office or hospital.
“What this tells clients is that TeamLogic IT has a solution that’s right for them, regardless of their level of security needs,” Frank says. “We are in the business of protecting and securing data. We also are in the business of protecting and securing a customer’s business, which includes guarding against access and intrusion. We have the services and methodologies in this set of products, policies and programs that allow us to protect that entire IT environment, as well as react to security threats. Being able to protect and react is what will help a TeamLogic IT franchise set itself apart when it comes to data security.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind around their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to healthcare, legal and accounting. Along the way, TeamLogic IT has grown to more than 100 locations around North America, and continues to expand in both new and existing markets.