How Autotask Gives TeamLogic IT Franchise Owners an Edge
The IT repair and maintenance world is expensive, so having an in-house system to help keep things running smoothly is a serious advantage
One of the best things about owning a TeamLogic IT franchise is the ongoing service and support every owner receives. Some of that takes the form of marketing and sales assistance, and then there are frequent live and online calls, seminars and workshops on a variety of subjects.
But TeamLogic IT isn’t just focused on the outward-facing aspects of the business. Thanks to its systemwide utilization of Autotask, every location has the tools in place to make sure that back-office functions run as smoothly as the managed IT servicesthat are such a hit with clients.
Effective time management system
“What Autotask does, when properly utilized, is make sure our franchise owners can manage the operational and financial aspects of their businesses easily,” explains Chuck Lennon, President. “Autotask can even help with things like staffing, because it manages open-ticket levels and so can be used to see when they need moretechnicians.”
By having such a robust operational system in place, every TeamLogic IT franchise is able to run in such a way that mirrors all the others, and so when issues come up, the same reports and data can be generated for comparison.
“Having one system across our network means that every owner is running the same reports and status updates,” Chuck says. “That helps all of us stay on top of trends, both good and bad, so we can react appropriately. Without this kind of elegant operation structure, people would just be guessing on when they might need to bring in more staff based on current work levels. And because Autotask integrates with our Quickbooks systems, it even helps tie all that into the financial-management side of the business.”
Improvements are ongoing and significant
TeamLogic IT techs are always making the point to clients about the importance of system upgrades, and with Autotask the company practices what it preaches.
“We are rolling out a new and improved customer relationship management (CRM) functionality, so now every TeamLogic IT franchise can utilize Autotask to onboard a new customer,” Chuck says. “They can input all the data before the client is even officially on board, so that when the work begins they can monitor open job tickets and track those all the way through the Quickbooks integration to bill, collect and run reports.”
The goal, he says, is to make sure that a TeamLogic IT franchise is every bit as tech savvy, if not more so, than any competitor in the market.
“We are proactive not just in hardware and software for our clients, but also for ourselves,” Chuck says. “We want to utilize everything we can that allows us not just to take care of our customers better, but also our own operations. Because our systems run so smoothly, we can provide the service that continues to provide us with very solid client retention.”
TeamLogic IT is the technology franchise small- and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind around their technology needs and provide franchise owners with a steady, predictable revenue stream. TeamLogic IT now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to healthcare, legal and accounting. Along the way, TeamLogic IT has grown to more than 80 locations around the United States and continues to expand in new and existing markets.