Core Values A Plus For TeamLogic IT Franchise Owners
Along with providing excellent customer service and innovative solutions, values such as trust and respect are held in high esteem
When a motivated individual becomes a TeamLogic IT franchise owner, he or she wants to succeed in business. That’s why TeamLogic IT owners place a premium on such values as honesty, trust and respect.
“It may be old fashioned, but it’s also how we do business,” TeamLogic IT President Chuck Lennon says. “We present ourselves in a trustworthy, forthright manner at the corporate level when we are engaging with the men and women who want to become, or who are, TeamLogic IT franchise owners. That means a lot to them, and it carries through in how they operate their franchises.”
Culture seen as defining factor
When Franchise Business Review spoke to TeamLogic IT franchise owners for its recent satisfaction benchmark report on the brand, those core values were discussed at length. When it came to the trustworthiness of the franchisor, as well as the respect given to owners, almost 89 percent rated TeamLogic IT as very good or excellent, compared to the overall IT industry’s rating of 76.9 percent.
“Without trust, we’d have no relationship to speak of and would just be a franchisor selling licenses,” Lennon said. “TeamLogic IT reflects its name — we are a team. From an annual conference to frequent local and regional meetings, as well as online discussions, we are in constant contact with owners so that we can all learn from each other and improve operations.”
Success, done the right way
That’s why TeamLogic IT franchise owners also gave the brand high marks when it came to honesty and ethical business practices, as well as for creating a culture where owners believe their success and well-being are corporate goals.
“We are not a culture where it’s all about numbers, and hitting measures,” Lennon says. “If a franchise owner is struggling, we want to help. That might mean some coaching, or pairing them with another owner who’s found a way out of that particular issue. Success, for TeamLogic IT, means that every franchise owner is achieving his or her business goals.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind about their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to health care, legal and accounting. Along the way, TeamLogic IT has grown to more than 120 locations throughout North America, and continues to expand in both new and existing markets.