Get To Know The 4 Systems That Support TeamLogic IT Franchise Operations
Every day and in every way, TeamLogic IT franchise owners get the kind of support that makes operating a successful business easy and fun
A well-run business doesn’t happen by accident, but rather because it has solid processes in place. It’s a simple idea, but it’s foundational to why every TeamLogic IT franchise succeeds.
“We created four pillars that we drill into every new TeamLogic IT franchise owner in their initial and ongoing training, and they have paid off for us,” says Chuck Lennon, president. “There’s nothing earth-shattering in there, but packaged all together these are sound principles that help a business grow during a strong economy and succeed when times are slower.”
Efficiency and effectiveness through back-office processes
The first two pillars have to do with running the company, because without solid bookkeeping and good employees, a TeamLogic IT isn’t going to go very far, Chuck explains. Here’s how that breaks down:
Employee Management: Who to hire, when to hire them, how to manage them, employee files, employee handbooks, mentorship, training program development and termination
Financial Management: All aspects of the financial management parts of the business including accounts receivable, accounts payable, balance sheet management, P&L development and analysis, the technology used to prepare invoices and manage collections and more
Marketing and Sales Management: Detailed information and training on our integrated marketing program that new and existing franchisees utilize to help build brand awareness of their business in their local markets. This includes our First-Year Initial Marketing Program that outlines exactly what a new office’s marketing efforts will be in that first year. On the sales side, this system helps the TeamLogic IT franchise owner clearly understand that once the lead is generated through marketing, what he or she needs to do next to work that lead through the sales pipeline.
“In many ways all this is ‘business 101,’ but when you’re setting up your own shop, it’s easy to overlook or underestimate the importance of some of these things,” Chuck says. “We work with all our franchise owners to make sure these systems are in place and operating smoothly.”
Tech management sets TeamLogic IT apart
Because TeamLogic IT is a technology company, it follows that staying on top of all things tech and IT are essential to success. That means using a sensible, structured approach rather than just grabbing at everything new that comes down the pike. Chuck sums it up like this:
Internal Technology: What are the tools that our franchisees use to manage their businesses? This includes our Autotask solution that includes CRM functionality and integration with QuickBooks for invoicing and the technology that we utilize to provide managed services solutions to our clients.
External Technology: These are all the relationships we form with key industry suppliers to ensure that our franchisees have access to the best-in-class solutions for their clients and at the best possible prices.
“Whatever the case, and whatever the issue, we provide the training and the support and guidance our franchise partners need each step of the way,” Chuck says. “Our systems are only as good as the support we put behind them, and we are determined to work as hard as we can to make sure everyone can succeed.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind around their technology needs, and provide franchise owners with a steady, predictable revenue stream. TeamLogic IT now serves a wide and growing variety of clients in every business sector, from the tourism and hospitality to healthcare, legal and accounting. Along the way, TeamLogic IT has grown to more than 100 locations around the United States, and continues to expand in both new and existing markets.