Got Dispatch? TeamLogic IT Supports Backbone Services for Vehicle Fleets
From taxicab operators to courier services, fleet operators have complicated IT needs that require ongoing, precise support
In the movies and on TV, taxi dispatchers are usually grizzled guys barking destinations for drivers into a radio microphone. As many TeamLogic IT franchise owners can tell you, today’s reality is a little more complex.
Business-to-business services, such as courier lines or fleets of delivery vehicles, operate on computerized dispatch systems. So do consumer-facing operations, such as a limousine or emergency vehicle service. They all use state-of-the-art, precise electronics that include a centralized dispatch server, GPS-enabled PCs or tablets in the vehicles and specialized software to track the entire fleet.
Multiple moving parts in dispatch systems
These systems are complex for many reasons. The software itself is unusually dynamic, and is constantly being updated to provide new services, such as enhanced tracking or better communications with drivers. The hardware behind them is robust, as well, requiring frequent adjustments to keep up with the large amounts of memory these software platforms require.
“The whole world of dispatch is reliant on technology to operate now,” says Chuck Lennon, President of TeamLogic IT. “If any portion of that fails, their entire capability to dispatch comes to a halt. For a limo driver, that is an inconvenience. For an ambulance driver, it could be a matter of life and death.”
Providing stability, security 24/7
Because TeamLogic IT franchise owners can provide managed IT services, they aren’t just called in when something goes wrong. They have spent time getting to know the dispatch business in many different markets, so in addition to providing on-the-ground services and support, they also can consult with other owners and technicians if they hit a particularly complex challenge.
“What we tell dispatch-oriented companies is the same thing we tell any other business,” Chuck says. “TeamLogic IT doesn’t give them ‘break-fix,’ one-off services. We want to learn their operations from the ground up. That way we can provide valuable insights — not just on what they have, but on what they need to continue growing and being profitable.”
What that means, he explains, is that, “If they have something go wrong, we’re there in the room fixing it. Nobody has to walk our technicians through their system setup, because we’re probably the ones who installed it, and we are definitely the ones who’ve maintained it. If we need help, a nationwide network stands at the ready. It’s impossible to overstate how important that kind of support integration is, and it’s why TeamLogic IT continues to grow not only in terms of franchise locations, but of industries we serve and support.”