Meet South Carolina TeamLogic IT Franchise Owner Kimico Myers
Building a strong company and assembling a highly skilled team are just two rewards for this self-starter who wanted to maximize his skill set
The world of IT is nothing new to Kimico Myers, but owning his own business was definitely a new endeavor. Still, with a strong tech background and a desire to take years of experience and make them the foundation of his own enterprise, he launched his Columbia, South Carolina, TeamLogic IT franchise in 2015 and hasn’t looked back.
What were you doing before you opened your TeamLogic IT franchise?
I was a senior project lead for a major insurance provider. I did IT work for a team of project managers who were in charge of a primary infrastructure project. My work involved visioning, deploying mainframes and things like that.
Why did you want to do something different?
It was something that began to occur to me over several years. Before working in insurance, I held jobs in other industries such as banking, insurance and entertainment. I had a plethora of experience and began to think that I was getting tired of reporting to other folks and had some ideas around doing things better — or more importantly, more efficiently and better managed. I began to consider going out on my own but was thinking more of just being by myself, not really about becoming a franchise owner.
How did you find out about TeamLogic IT?
I realized there were many positives to owning a franchise, and so I began exploring what was out there in the IT world. I narrowed my search pretty quickly down to two, one of which was TeamLogic IT. When I visited the corporate office, I felt really good about the conversations I had, and the more I learned about TeamLogic IT — which included talking to many franchise owners — I came away feeling good about what the brand offered and thought it was the right place for me.
Who are your clients, and how do you create solutions for them that are unique and actionable?
We are very lucky in that we have a number of verticals vs. just one or two business types that we serve. We have manufacturers, law offices and even municipalities and their law-enforcement offices. What we do with everyone is go in and learn about their business. We want to know the challenges they have, and then we can really focus on our recommendations and ongoing solutions to address those pain points.
I really don’t go in with a mindset of selling any one service. My goal is to talk about TeamLogic IT as little as possible. That may sound counterintuitive, but it’s really all about them. The more we understand their business, the more we can explain how we can help them out. At that point it becomes more about TeamLogic IT and our solutions.
How have you helped a customer out of a jam?
One municipal client was having several efficiency issues. Our team went in, sat down and talked to them about what was going on. Then we did a network assessment, so we could see firsthand what needed to be addressed. We jumped in and got to work, and now those people are in a great position, and now they’re also a managed IT services client.
We’ve also had a managed IT client with a production-down issue recently. They are a manufacturer using a specific type of machine for processing photos to create a product for their clients. Their entire network was down, and we ended up having to work with one of their other vendors who had come in and made some changes that affected the network adversely. We worked with them to get an accurate picture of what had been done and what was going on, and then we worked to make sure that from now on we are a part of any decision made around that network or IT in general. They were thinking it was just a simple change, and they were down from a Friday to a Tuesday. We got into the process so that won’t happen again, hopefully.
What personality or values are needed to succeed as a TeamLogic IT franchise owner?
Owning your own business is not for everybody. You definitely have to have the right attitude and outlook. You may not have a lot of clients right away. Some owners do, but they are very fortunate. Your mindset has to be that this is a long-term proposition, and you’re building a business. It’s going to take time. Be realistic in terms of your expectations, and put in the time and the work to get to where you ultimately want to be.
How large is the opportunity for your business to grow?
We have lots of room. My territory is in the middle of the state, and we’ve got great rapport with the TeamLogic IT teams in Greenville and Charlotte [North Carolina]. We’re doing a lot of work all across the Midstate, and because of that geographic reach and the many different types of businesses here, we really have unlimited potential.
How do the tools offered by corporate help you market your business and serve your customers?
That was probably one of the biggest parts in helping me become a TeamLogic IT owner. The whole marketing approach is absolutely huge. There is no way, had I hung out my own shingle, that I could have done all that they do. They have the knowledge of what works, and they know how to build campaigns. They have provided unlimited value in helping me find clients, because that whole world was entirely new to me.
The ongoing webinars and other training activities are absolute gold. Plus, I know I can reach out to anyone in the home office and they are immediately available. That is immensely important to me.
How helpful are other franchisees when you have questions?
The network is amazing and gives us really big advantage over our competitors. I have more than 300 techs I can contact for any number of things, all with varied experience and skills, within the TeamLogic IT community. It goes a long way toward helping us be problem solvers and working with clients in our own territory or learning by helping someone else. I take advantage of their expertise whenever I can.
What does your typical day look like?
That has changed over time. One thing I always do is talk to the techs and see what they have going on, but I’m also always out at events so I can network. Phone calls, emails, the things you have to do in order to get appointments and land new business also are in there. Now that we have a solid client base, there’s always a need to go out and meet with them to see how they are doing. I hold those at least once a month, so that’s a good bit of time.
What do you enjoy about the business?
I have the opportunity every day to go out and talk to folks. I love being able to learn more about a business, what they’re doing. That really is the most enjoyable aspect to me.
Would you recommend a TeamLogic IT franchise to someone else? Why?
I actually have recommended it. I talk to people who are looking, and I tell them to think it through. This is a business that is very much worth it to enter, but you have to be realistic. If you think you’re going to be a millionaire in two or three months, then you will be disappointed. But if you are willing to work to grow the business and want to plug into a group that’s supportive and really wants you to be successful, then TeamLogic IT is a good choice.
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind about their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to health care, legal and accounting. Along the way, TeamLogic IT has grown to more than 130 locations around North America and continues to expand in new and existing markets.