TeamLogic IT Boasts High Client Retention Rate Thanks To Great Techs
Superior service, no matter how big or small the issue, keeps clients satisfied and making more referrals than ever to TeamLogic IT
Businesses, even those with internal tech-support staff, live in fear of any kind of hardware or software malfunction. Knowing they can call their TeamLogic IT franchise and have a trusted expert quickly solve the crisis makes them breathe easier.
“Our national network of highly trained IT professionals is the ‘secret sauce’ when it comes to why TeamLogic IT is posting double-digit growth year over year,” says Chuck Lennon, President. “Every TeamLogic IT franchise has the tech brainpower to tackle any challenge a new or existing client puts forth, and if they are stumped they can reach out to hundreds of their counterparts around the country and get to the solution.”
Managed IT services allows for personal connection
When a business calls a TeamLogic IT franchise in a panic due to an IT issue, they are understandably grateful to the high-quality and knowledgeable service they receive. When they find out that through a managed IT services contract that same expertise can be had for all their IT needs, present and future, interest runs high.
“Our techs are often our best salespeople,” Chuck explains. “Even if a business has been talking with a franchise owner about managed IT services, when they see our people in action they really want to have that talent on tap for when they need it. Often a repair will involve follow-up calls to make sure that things are working properly, so they get to know not just the tech, but the TeamLogic IT franchise owner and other team members. We don’t just do repair work, we develop a relationship and become a trusted partner to that business.”
Evolving IT landscape means more reliance on techs
Such a partnership comes in handy not just for ongoing maintenance and repairs, but also for forward-looking IT needs such as cloud services, security and monitoring, and upgrades.
“Hardware and software can become obsolete in the blink of an eye,” Chuck says. “Another IT service provider will just try to sell an upgrade or a new system. Our techs will walk a business owner through what they have and what they’re going to need for the business to function efficiently. They, and our franchise owners, have a seat at the table when businesses are looking at their IT needs going forward. They know we’re going to tell them what they need, not what we want to sell them. That trust in our technicians is why when we get clients, we keep them.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind around their technology needs and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to healthcare, legal and accounting. Along the way, TeamLogic IT has grown to more than 100 locations around North America and continues to expand in both new and existing markets.