TeamLogic IT Franchise Owners Benefit From Leadership Support
Insights and input aren’t a ‘one and done’ part of initial franchise owner training, they’re a vital part of ongoing network service and support
When potential TeamLogic IT franchise owners are visiting the corporate offices during their discovery period, they meet the leadership team. They also encounter these people during their onboarding and initial training. And that’s only the beginning, says Chuck Lennon, Executive Vice President.
“TeamLogic IT has the word ‘team’ in the title, so we do focus on that aspect of our business,” Lennon says. “We make sure that franchise owners don’t just know who the leadership is but develop personal relationships with them that grow over time.”
Advice and input during early days
Those relationships are forged during a TeamLogic IT franchise owner’s early days and weeks, when the lessons learned in training are applied to real-world situations. Whether that’s some help on back-office systems or input on choosing between a pair of tech candidates, the support is there.
“Our goal is to have someone on our team available no matter what the issue is,” Lennon explains. “Over time that TeamLogic IT franchise owner is going to develop the skills to solve problems on his or her own, but when you’re newly open there’s so much going on that it can be overwhelming. We want to serve as a pressure valve so the decisions being made are good and well thought out.”
Partnership results in collaboration over time
As TeamLogic IT owners grow in experience, they also turn to the corporate team with ideas on operational improvements, tweaks to managed IT services and more. That, too, is all part of the plan, Lennon says.
“We are collaborators, and nobody knows our business better than the people who are out there running it,” he notes. “We are always researching new methods for marketing, new equipment and vendors and a host of other things, but input from the field allows us to change focus if needed, or really dive down into a particular area. The relationships we develop from discovery day on are invaluable to all of us.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind about their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to health care, legal and accounting. Along the way, TeamLogic IT has grown to more than 130 locations throughout North America and continues to expand in both new and existing markets.