TeamLogic IT Nabs Top Spot in Franchise Business Review Survey
Annual polling of multiple industry sectors and service lines gauges franchise owners’ satisfaction with service and support received
It’s not easy being No. 1, but TeamLogic IT franchise owners are getting used to it.
Every year, the team at Franchise Business Review conducts a comprehensive poll of franchise owners. The main goal is to gauge owner satisfaction and report it to readers who might be looking to invest in a franchise opportunity. In the technology section of the 2016 FBR Best of the Best — its top 200 franchise companies list — TeamLogic IT came in at No. 1. Overall, 89% of owners surveyed said they agreed, or strongly agreed, to the phrase “I enjoy operating this business,” and so that means TeamLogic IT owners’ response was that high — or higher.
Support is constant, consistent
“We are very happy to be on the Franchise Business Review list once again, and we certainly are happy to have claimed the top spot,” says Chuck Lennon, President of TeamLogic IT. “This shows our ongoing commitment to making sure that our franchise owners have all the tools they need to succeed.”
What that means, Chuck says, is that new owners have corporate support, as well as plenty of input from other owners — giving them two avenues to pursue if they need advice.
“Our model is based on not only the support from headquarters, but also on a dynamic network of owners in different parts of the country who help each other out,” he says. “That means phone calls between techs to work out a particular issue, as well as physically jumping in when a nearby franchise needs some extra hands. Having that deep bench is one reason we believe our owners score us as highly as they do.”
Ongoing training has multiple layers
In addition, Chuck says, TeamLogic IT franchise owners benefit from a steady stream of training around new and existing services.
“When someone sets up a new TeamLogic IT franchise, we bring them up to speed on all the current products we offer, as well as on our core functions of selling and supporting managed IT services,” Chuck says. “Since we are constantly looking at ways to upgrade our offerings, we also produce toolkits around some of our major revenue generators. That means more training, as well as more ways to increase the franchise’s revenue stream.”
Constant contact, coupled with innovative offerings, generated the strong positive feedback TeamLogic IT franchise owners provided this year. That should only continue in the future, Chuck says.
“We are very good at what we do, and that’s because we’ve put a lot of time and energy into exploring every way possible to help owners succeed,” he says. “That’s only going to continue as we grow and evolve going forward.”