Well-Run System Gets Thumbs Up From TeamLogic IT Franchise Owners
From back-office operations to training, support and even vendor relations, a solid backbone of services gives every franchisee assistance
Whether it’s a two-person operation or a large company, solid systems make everything work. That’s why TeamLogic IT franchise owners count on the support they get, knowing that it’s all designed to help them make sales, nurture client relationships and grow revenue.
“We see our role as that of a support team, in the same way that TeamLogic IT franchise employees support their clients,” explains Chuck Lennon, President. “And we want feedback as often as possible, which is why when we ask owners to evaluate us, we make sure to include some questions on our overall system.”
System scores top marks from owners
For a 2017 Satisfaction Benchmark Report, Franchise Business Review asked TeamLogic IT franchise owners how they felt about the franchise system as a whole. That question had four parts: operations and systems; products and services; competition; and innovation. TeamLogic IT scored over 70 percent in either a “very good” or “excellent” response.
“We know that a small business owner, especially someone who’s very early in their entrepreneurial career, is going to need support,” Chuck says. “That’s why we train them on basic operations right away, but also provide them with systems that help with back-office and everyday functions so they have time to go out and meet potential clients. We support them in that arena with sales and marketing, so they’re never really out there on their own.”
Leadership also adds value
FBR also asked TeamLogic IT franchise owners about the company’s leadership. Again, they broke the question into segments: clear vision; team culture; involves franchisees; and effective in driving the brand forward. In this category, TeamLogic IT rated over 80 percent in the “very good” or “excellent” column, more than 10 percent above the IT service and support industry as a whole.
Our franchise owners rely on us not to just create a well-run company, but to also engage with vendors and suppliers to produce value pricing and other revenue-enhancing measures,” Chuck says. “Even though we are a leader in managed IT services, the tech industry moves very rapidly and we have to constantly innovate to stay ahead. We work very hard at that, and it’s gratifying to see that TeamLogic IT franchise owners see what’s being done on their behalf.”
TeamLogic IT is the technology franchise small and medium-sized businesses increasingly rely on for turnkey support. TeamLogic IT’s managed IT services contracts give clients peace of mind about their technology needs, and provide franchise owners with a steady, predictable revenue stream. The company now serves a wide and growing variety of clients in every business sector, from tourism and hospitality to health care, legal and accounting. Along the way, TeamLogic IT has grown to more than 120 locations around North America and continues to expand in both new and existing markets.