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A Day in The Life of a TeamLogic IT Franchisee

TeamLogic IT franchise owners describe a typical day in the business

What is a typical day like for a TeamLogic IT franchise owner? Here’s what our franchisees say:

Drayton Mayers, TeamLogic IT Franchisee in Memphis, TN

I get up about 5 a.m., have a cup of coffee and try to feed my social network with news that potential customers can use so that I stay front and center in their minds. This is a timing business; when a customer needs the service we offer, they’ll go, “I’ll call Drayton, that guy on LinkedIn who is always posting.” I do newsletters and I write emails. I get to the office about 8. Sales is a numbers game, so you have to be in front of prospects to continue to feed the funnel, and you have to work the funnel to convert prospects into clients. A managed IT services client is somebody willing to pay us $20,000 to $80,000 to provide backup and monitoring and be their on-call IT staff, and those individuals don’t just grow on trees. I’m making telephone calls, trying to meet with decision-makers and doing the usual management stuff — talking to guys about what they are doing, where they are going, how they are; writing and delivering proposals; and working on the financial side of the business.

Jon Simms, in green, with his TeamLogic IT Franchise team
Jon Simms, in green, with his team at TeamLogic IT of Mountain View.

Jon Simms and Adrienne Wong, TeamLogic IT Franchisees in Mountain View, CA

Jon: I set my alarm for 6 a.m., and by 7 a.m. I’m usually here. I tend to leave around 6 p.m., so I put in an 11-hour day. I may come in for a few hours on the weekend. The bigger you get, the more of everything there is to do. You offload stuff as you grow, but the growth brings new demands. I do all the scheduling, invoicing, sales and purchasing.

Adrienne: We both have programming backgrounds, and most people in that type of work are used to flowing from work to home to work again, and I can do that. I have to be home at 4 p.m. for our child, but then I can keep working remotely.

Jon: We work a lot of hours, but at the same time we have time to go on vacation, and things are running just fine when we get back.

David Thompson, TeamLogic IT Franchisee in San Ramon, CA

I’m usually in the office between 6 a.m. and 6:30 a.m., no later than 7 a.m. I catch up on any emails that may have come overnight, looking at ticket summaries from technicians who were dispatched toward the end of the previous day to see if things worked out fine or if they will have to go back out. I review tickets in the queue and build a schedule for the day. My technicians start arriving between 8 and 8:30 a.m. As they are coming in, I’ll have individual conversations with them. We handle anything that needs to be triaged, and the day’s jobs start solidifying by 10. Then I start looking at sales activities in terms of follow-ups and preparations for meetings, which leads up to about noon. I might also have networking meetings during that time, or morning meetings with clients. In the afternoon, I’m generally meeting with clients and making follow-up calls. There might also be purchasing activities, which I try to finish by 2 p.m. so that anything that needs to be overnighted will arrive the next morning. As the day is winding down, it is sort of the opposite of what I did in the morning — reviewing tickets, checking overtime to make sure nothing is getting out of hand. At least once a week we have a staff meeting.


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