TeamLogic IT Franchise Review: Meet Todd Harrell

Top-performing owner opens up about why, in the midst of a crisis, his IT franchise has never been busier

When the outbreak of Covid-19 forced small business owners to shut down their offices, the businesses that could continue working from home had to transition quickly in order to stay open. 

Many of the small businesses in Morristown, New Jersey reached out to Todd Harrell. As the owner of the TeamLogic IT franchise in the area, Harrell’s business is uniquely positioned to help small businesses make the transition from working in the office to working from home.

“Our phone has been ringing off the hook,” Harrell says. “These last few weeks, we’ve been extremely busy. Our clients have had to react quickly to working from home, and all of the end users have needed help. We help them make the transition in a secure way, and we’re helping them to continue to operate smoothly and effectively.”

TeamLogic IT, the premier Managed IT Services franchise in the nation, exists to help small and medium-sized businesses navigate the ever-changing technological landscape through a comprehensive, consultative approach to IT solutions. Our franchise owners serve as their go-to experts that provide fast-solutions to IT challenges, eliminate downtime, prevent cyber security attacks, and offer advice on the best software to purchase to help our clients remain on the cutting edge. 

“We have a very diverse footprint of clients,” Harrell explains. “We serve every type of business from nonprofits to light manufacturing. We have a diverse group of clients across the board.”

Since opening his TeamLogic IT franchise in 2011 after being downsized in his role as a marketing and advertising executive, Harrell has become one of the top-performing franchise owners in the entire system. In fact, in 2019, Harrell was presented with the Franchisee of the Year award at TeamLogic IT’s annual conference.

“We’ve grown very well,” Harrell says. “Our focus has always been about delivering solutions that truly meet the needs of clients. We go above and beyond to find their pain points and figure out how we can help them. Our goal was to have the majority of revenue be recurring revenue, and not project-based, and we’ve succeeded in this by consistently demonstrating our value to our clients. That’s been our focus all along.”

Even now as the crisis recedes into the background and life slowly returns to normal, Harrell sees that the small business’s reliance on technology will only continue to increase going forward.

“Now is a great time to invest in a TeamLogic IT franchise,” he says. “While there’s going to be an adjustment in the macro sense in regards to the economy, there is going to be more companies that rely on technology. We’re poised to be the leader in this space, and through aggressive and steady growth, there is plenty of opportunity to thrive in this business.”

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