How Big is the Demand for Managed IT Services?
TeamLogic IT franchise excels in providing Managed IT Services for small- and medium-sized businesses
Businesses today are almost completely dependent on technology to function, prosper and grow. According to SmallBizGenius, “85% of small business owners report that the use of technology aids success,” and 99% out of 1,000 small businesses surveyed “report using at least one digital tool in their day-to-day operations.” This reliance on technology has caused a surge in IT spending, and has helped the industry to evolve beyond the break-fix model into the far more comprehensive Managed IT Services model.
For small and medium-sized businesses, the Managed IT Services approach makes sense. By outsourcing their IT needs for a predictable price, business owners have access to a partner that they trust to make sense of the ever-changing technology landscape, while also staying safe from network outages and cyber attacks, and becoming more efficient and profitable in the process.
In an article written by Deloitte UK, entitled, “The Rise of Managed Services,” the benefits for business owners outsourcing their IT to a Managed Services provider go far beyond cost-saving:
- Improved operational efficiency and quality over a long-term basis
- Helps business owners take advantage of scalable, innovative technology and expertise too time-consuming and expensive to build in-house
- Predictable pricing and less exposure to financial risk
Arguably, the most important facet of Managed IT Services to the business owner, is the fact that you get ongoing consultation by an expert. Let’s face it, most business owners aren’t technically savvy, and by outsourcing their IT needs, they get to benefit from a level of customer service they expect and deserve.
“There’s no question that we’re in the customer service business,” says Chuck Lennon, Executive Vice President of TeamLogic IT. “What makes us successful is that we talk the language of business, and not the language of technology. If a customer wants to reduce their overhead costs or become more efficient, we help them find the right solution to fit their needs. By hiring us as their Managed IT Services provider, we give them peace of mind necessary to focus on their business, knowing that they have someone who is watching out for their best interest.”
How Does TeamLogic IT get Managed IT Services Right?
TeamLogic IT provides outsourced managed IT services targeted to small- and medium-sized businesses, using a team of certified technicians. We solve IT problems for our clients; and, more importantly, by acting as advisors and putting the right IT solutions in place, we can help our customers become more efficient and ensure that their business data remains secure and accessible from anywhere.
For the customer, managed IT services mean there will be virtually no downtime. Potential IT challenges are identified and often fixed before they have time to become major problems. Maybe it’s a piece of hardware that is starting to show signs of wear and tear. Maybe it’s a piece of software that needs a critical security patch. Maybe it’s just an employee who needs training to efficiently use software. In all those cases, TeamLogic IT technicians can help. Since the help is covered under a long-term contract, there aren’t a lot of extra charges, which makes IT expenses predictable and easy to budget.
For the TeamLogic IT franchise owner, the advantage of managed IT services is a predictable, recurring revenue stream, which gives you peace of mind as you manage and grow your business. Managed IT services also offer greater potential profit margins compared to the typical repair work that most independent IT businesses rely upon. Averaging about $150 per month for each employee a company has on payroll, our average managed IT services contract brings in about $2,300 per month.
“There aren’t a lot of managed IT services providers out there,” says Patrick Spaan, Director of Franchise Development with TeamLogic IT. “With the number of small businesses totaling around 30 million, the demand makes it relatively easy to build a TeamLogic IT business in a relatively short period of time. Our managed IT services platform sets us apart: we don’t bill a customer every time they break something. We wake up and make sure that our clients are up and running — because if they aren’t running, we are losing money. This gives our clients peace of mind because they know that TeamLogic IT has an incentive.”
TeamLogic IT franchise owners enjoy multiple revenue streams with Managed IT Services
In addition to our growing managed IT services segment, TeamLogic IT franchise owners benefit from offering an array of services that help diversify their businesses, increase profitability and foster growth.
The full range of TeamLogic IT services includes:
SystemWatch IT (Remote Monitoring and Management)
We use this software platform to remotely monitor our clients’ systems and alert our franchisees and technicians about network, server, hardware, security, or software issues. The monitoring and management solution detects and applies missing software and operating system patches that could make a business vulnerable to hackers, and can be used to secure and protect against the latest threats. The security and anti-virus solution scans for viruses and malware and prevents incidents or breaches before they cause havoc. The monitoring and management solution will also keep data and statistics on the overall health of a client’s network infrastructure. For instance, it can spot issues on a hard drive that is beginning to behave erratically so a customer can proactively repair it or replace it before it fails.
Data backup and recovery.
TeamLogic IT can set up local and cloud-based backup solutions for customers, so that if a server goes down, the business can typically keep running with minimal downtime or disruption. By creating a cloud-based version of a customer’s network, we can provide them a safe and functioning IT environment that can help them keep their business going even in the event of disaster. Fire? Tornado? Earthquake, flood or hurricane? Even if the building is gone, the business can still function and continue operations. For newer customers who might not yet have a managed IT services contract, TeamLogic IT can also repair computers and can often recover critical data from machines that have failed.
Computer assessment and purchasing.
TeamLogic IT does more than fix things when they break. We also study customers’ existing IT infrastructure and offer advice about changes or additions that can make their businesses more efficient, productive and secure. We can advise them on equipment investments and infrastructure lifecycle while using our nationwide network of vendor relationships to provide a competitive quote on equipment that appropriately meets the needs of the client.
Installation of systems, hardware and software.
We will make sure clients’ network and infrastructure systems are properly set up and running at the highest level of performance. Sustainment and support is maintained through continuous managed IT services. That includes solutions to help employees access key files conveniently and securely.
We can install and configure various email solutions, optimize the email systems for high performance, filter and secure email spam, and archive and administer email systems with client’s storage and retention policies.
TeamLogic IT technicians can solve many problems remotely, but we can also make on-site visits to the businesses we serve. Additionally, customers can take advantage of a 24/7 help desk.
Attention to detail.
When was the last time you looked at the web of wires behind your home entertainment center? Does it look like a mess of knots and confusion, or is it neat and tidy, with every cable labeled and secured? TeamLogic IT makes sure the cabling connecting your business technology looks as great as it runs. That’s important, because it makes upgrades and troubleshooting simpler later on.