Profile Stories
We invite you to delve into the inspiring journeys of individuals who have turned their passion for entrepreneurship into thriving businesses, regardless of prior experience. Through these profile stories, you will gain valuable insights into how these franchise owners have leveraged the TeamLogic IT brand, support, and proven business model to achieve outstanding growth and financial success. Prepare to be inspired by their accomplishments and learn how TeamLogic IT can be your gateway to a rewarding and profitable venture in the ever-evolving IT industry.
Cindy McPike
Cindy is the owner of a TeamLogic IT franchise in Salem, Oregon, working together with her son Cameron as Director of Operations. Cindy and Cameron’s business has been on the fast track since day one. After just two years, they now have five full-time employees and more than 50 managed service clients.
Balancing Cindy’s skills in sales with Cameron’s tech-savviness has been a recipe for huge growth: in just their second year, they reached $1 million in sales. Cindy had this to say about why the franchise model works so well: “One advantage we have is that the corporate team ferrets out many of the newest and best technologies. They negotiate deals for that technology with the buying power of tens of thousands of endpoints. That allows us to bring to our customers enterprise-quality appliances that otherwise would not be affordable for a small- or medium-sized business.”
Cindy adds, “The franchise model also helps with the quality of our marketing material. When prospects check our website, they find it is highly professional. That is done at the corporate level, as are our marketing materials, which are all top notch. That is another example of sharing costs over a national network.”
Scott Wiles
Though it’s not a requirement to have a background in IT to own a TeamLogic IT franchise, it can certainly give you an edge if you know how to communicate your wealth of knowledge effectively, so that customers know they can rely on you. Take for example Scott Wiles, who owns a TeamLogic IT franchise in Melbourne, Florida. Having previously run the IT infrastructure and information security for AMC, he couldn’t pass up choosing to franchise with TeamLogic IT.
Scott started completely fresh in a new state, and thanks to our proven business model, he’s been able to steadily build his client base. Scott explains, “The Lead Market has been strong. I’ve also got a lot of word of mouth. Then also growing the relationships once we get them by adding more services. Just making the most of the opportunities, with the training, all the tools and technology, and the processes that the corporate team gives us, combined with the experience I bring. Drawing on all that, I can find a package that’s appropriate for our customers.”
Given the presence of aerospace and defense-related companies in Florida, Scott has also found a niche in compliance-focused solutions for his customers. There’s a high demand for controlling information that is classified and must be protected. TeamLogic IT is able to comprehensively provide the systems, equipment, and strategies that keep these companies safe.
Bob Roloff
With a background in finance and business administration, Bob Roloff has proven that you don’t need to have previous IT experience to run a successful TeamLogic IT franchise. Based in Ft. Myers, Florida since 2015, Bob has built a thriving business by exercising his knack for marketing and sales, directing operations based on metrics, and by taking the time to truly understand his clients’ business. From there, he entrusts his loyal, customer-focused technicians to provide the friendly and professional services his team has become known for.
As a result of this attention to detail and ensuring customer satisfaction, Bob has seen consistent growth, averaging around 30% each year, with his monthly recurring revenue increasing by 50%. Managed services are the majority of his profits, making up around 85% of his revenue stream.
“We focus on doing things the right way and solving problems for our clients vs. selling them stuff,” Bob says when asked about his approach to building relationships with his customers. “I enjoy the puzzle, the game aspect of coordinating so many moving pieces in a way that keeps our team engaged and our clients coming back year after year.”
Roma Patel
When it comes to applying one’s unique abilities to business, Roma Patel is a fantastic example of the innovation our TeamLogic IT franchisees are capable of. As a way to market her Cincinnati-based business, Roma has been consistently creating educational video content on LinkedIn, breaking down concepts like cybersecurity and cloud migration for a widespread audience. This clever and informative approach to brand building has earned her more than 3,000 followers, and counting!
Before she became a TeamLogic IT owner, Roma spent nearly 10 years working as a student support/helpdesk technician and support manager for Cornell University. By bringing that same enthusiasm for helping others to her current work, she has seen steady growth and increased her revenue year-over-year.
Like many of our franchisees, Roma enjoys interacting with customers and prospects, and regularly checks in with customers on a monthly or bimonthly basis to ensure they’re completely satisfied with the service they’re getting. “It’s time consuming, but I think it adds a lot of value and goes a long way,” Roma explained.
Become a TeamLogic IT Franchise Owner Today!
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